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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:Hi, I can't able to login in the mobile app. Can you please help me with the same?

A:
If this plan was purchased with a Sub-agent that sells the plans through us, then the app would not be available.
{{currentOrigin}}/answers/f1-visa-insurance/hi-i-cant-able-to-login-in-the-mobile-app-can-you-please-help-me-with-the-same-33516/

Q:How to book a doctor's appoinment?

A:
You can look up a doctor from your PPO provider directory in your account and call to set up an appointment.
{{currentOrigin}}/answers/international-student-insurance/how-to-book-a-doctors-appoinment-68180/

Q:How should I know that hospital claim got rejected or not yet received by insurance

A:
You can call the insurance company and check for claim status. The phone number of the insurance company is located on the back of your ID card.
{{currentOrigin}}/answers/visitors-medical-insurance/how-should-i-know-that-hospital-claim-got-rejected-or-not-yet-received-by-insurance-14805/

Q:I applied for this health insurance.I paid my premium and I still have not received my health insurance card

A:
Not all Insurance companies we have on the website send ID cards by mail however. You are able to log into your account and download the ID cards after purchase. MyAccount: /myaccount/
{{currentOrigin}}/answers/other-insurance/i-applied-for-this-health-insurancei-paid-my-premium-and-i-still-have-not-received-my-card-63701/

Q:I have applied for I 485 as an immediate relative of US citizen, after that my visitor stay has expired. I am now waiting for decision. Can I extend my insurance ?

A:
Yes you can extend your plan.
{{currentOrigin}}/answers/visitors-medical-insurance/visa-extension-plan-compliance-59912/

Q:Hello. I reside in Ireland and am visiting the US. I need my prescription refilled. Can I have a refill from Ireland while in the US?

A:
The plans do not cover for existing presctriptions only for prescriptions related to a new injury or illness that did not exist before the start date.
{{currentOrigin}}/answers/international-travel-medical-insurance/hello-i-reside-in-ireland-and-am-visiting-the-us-i-need-my-prescription-refilled-42133/
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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